![]() ![]() Multiple queues so that they know which department a person has called(for example, a CID may be prefixed with "Sales" or "Tech Support"). This is often used when agents are members of Queue Weight – for comparing with other queues, higher weights get first shot at available channels when the same channel is included in more than one queue.Īutofill – makes sure that when the waiting callers are connecting with available members in a parallel fashion until there are no more available members or no more waiting callers.įail Over Actions – set action what to do after QueueĬID Name Prefix – The CID Name Prefix is used to prefix the caller ID of callers in the queue with the value entered in this field. rrorder: same as rrmemory, except the queue member order from configuration is preserved.wrandom: rings a random member, but uses the members’ penalties as a weight.linear: rings members in the order specified, always starting at the beginning of the list.(rrmemory remembers which queue member was tried last, and continues for subsequent calls from where it left off, rather than starting again from the top of the queue) rrmemory: round robin with memory, remember where we left off last ring pass.fewestcalls: ring the one with fewest completed calls from this queue.leastrecent: ring interface which was least recently called by this queue.roundrobin: take turns ringing each available interface.ringall: ring all available channels until one answers (default).Ring Strategies – Calls are distributed among the members handling a queue with one of several strategies: Server id on which server queue application will be executed Server – allows to choose server in multiple servers system. PBX Pool – default PBX Pool is set Global, matching Extensions are not allowed in same PBX Pool.Įxtension – a short number by which this queue can be reached must be unique in the pbx pool. With PBX Addon active Call Queues are available for Admin, Reseller PRO and Accountant with a Manage PBX functions permission and can be found in ADDONS –> PBX functions –> Call Queues.Īssigned DID(s) – quantity of DIDs, which are assigned to current Queue. In order to use Call Queues, PBX Addon has to be active. Music played while waiting in the queue.A strategy for how to handle the queue and divide calls between members.Members that answer the queue (extensions or users that login as agents).Incoming calls being placed in the queue.In addition, it ensures your customers won’t end up in voicemail. This allows you to provide each customer with the same quality service. ![]() 5 Not supported additional functionalityĬall queue is a feature that allows an unlimited number of callers to wait for an available sales representative or for resources to become accessible to assist them. ![]()
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